Have you ever had a retail or service experience that was so good you had to tell others? One of my personal favorites is when I purchased a pair of designer shoes from an online retailer. The buckle broke on the shoe, and I needed to have it repaired or replaced. I took the shoes to the local retailer (where I did not purchase the shoes), and they accepted the return and gave me full credit with no questions asked. I even told them I did not purchase the shoes there, but they insisted it was okay because they had a relationship with the shoe manufacturer, and they would take care of it. I have since purchased several pairs of shoes, suits, shirts, gifts, etc. at this retailer.